Our inventory updates daily to reflect the latest Japanese street fashion trends, but due to the seasonal nature of our collections, items may sell out quickly. If an ordered item becomes unavailable, we'll notify you within 3 business days with options: (1) priority access to a similar kawaii-style replacement, (2) full refund including original shipping fees, or (3) bonus store credit worth 15% extra for future purchases. This ensures you can always find adorable alternatives that match your youthful aesthetic.
All prices are listed in USD and include VAT where applicable. We occasionally adjust prices for seasonal sales or limited-edition Japanese collaborations. In rare cases of pricing errors (e.g., a ¥15,000 dress listed as ¥1,500), we may cancel orders and issue immediate refunds with a personalized apology gift - maintaining the integrity of our fair pricing for quality Japanese-inspired fashion.
Orders require 4-7 business days for processing (10-14 days during Japanese holiday seasons) as we carefully inspect each item for perfect kawaii presentation. You'll receive shipping confirmation with tracking number once your package begins its journey from our Tokyo-style warehouse. For pre-order items from emerging Japanese designers, we provide specific monthly release timelines at checkout.
We use premium carriers specializing in Japanese fashion exports to ensure your delicate items arrive in perfect condition. Standard shipping takes 10-20 business days internationally, with express options available. All packages include Japanese-style wrapping and a handwritten thank you note - because every detail matters in creating your joyful unboxing moment.
We accept returns within 21 days of delivery for store credit or 30 days for refunds (minus original shipping). Japanese-size items may be exchanged within 45 days for proper fit. All returns must include our original kawaii packaging and unworn condition tags. Our Tokyo-based quality team will process returns within 7-10 business days of receipt - ensuring careful handling of your precious fashion finds.
All content including our distinctive Japanese-inspired product photography, kawaii-style descriptions, and original illustrations are protected under international copyright laws. Unauthorized commercial use of our imagery (e.g., reselling our designs as templates) is strictly prohibited to maintain the authenticity of our brand's unique aesthetic vision.
For any inquiries about your order or our Japanese-inspired collections, please email [email protected]. Our Tokyo-timezone customer care team responds within 24-48 hours with personalized, culturally-sensitive assistance - because every kawaii fashion question deserves a thoughtful answer.
