At dreamedge.shop, we bring Japanese-inspired youthful fashion straight to your doorstep with care and efficiency. Our shipping policy is crafted to ensure your kawaii wardrobe additions arrive safely while maintaining transparency about timelines and costs for our international community of fashion lovers.
All orders require 4–7 business days for processing after payment confirmation. During seasonal collections (especially our popular cherry blossom and winter holiday releases), processing may extend to 10 business days due to high demand. You'll receive email notifications at each stage, from order confirmation to dispatch, keeping you informed about your precious package's journey.
Standard shipping begins when your order leaves our Tokyo-inspired fulfillment center. Domestic U.S. deliveries take 10–15 business days. International shipments to Canada/UK/Europe require 14–25 business days, while Australia/New Zealand deliveries take 18–28 business days. These extended timelines account for our meticulous quality checks and overseas customs procedures to ensure your delicate fabrics and detailed designs arrive perfectly.
We proudly ship to: United States, Canada, United Kingdom, European Union countries, Australia, New Zealand, Singapore, and Malaysia. Some remote locations may require additional shipping time - please contact [email protected] for specific inquiries.
Our shipping fees are structured as follows:
Standard Shipping
Order Total: US$0 - US$60
A standard shipping fee of US$10 will be applied.
Order Total: Above US$60
Standard shipping is free for orders over US$60.
Expedited Shipping
Order Total: US$0 - US$100
An expedited shipping fee of US$20 will be applied.
Order Total: Above US$100
Expedited shipping is free for orders over US$100.
For those special occasions when you need your Lolita dresses or sailor-style tops urgently, our expedited service uses DHL/FedEx Priority networks. This guarantees your package skips regular processing queues and receives white-glove handling from our warehouse to your closet.
Express shipping applies only to: (1) In-stock items (excluding pre-order collections), (2) Orders placed before 12 PM JST (Japan Standard Time), and (3) Deliveries to major metropolitan areas. During our biannual Harajuku Street Fashion sales, express service may be temporarily suspended due to volume.
All international shipments include proper commercial invoices declaring the Japanese-inspired nature of your garments. While we minimize declared values for customs purposes, some countries may assess duties - particularly for orders containing multiple coordinated outfits. Any customs fees are the customer's responsibility, and unpaid parcels will be subject to a ¥2,500 restocking fee if returned to us.
Your delicate chiffon blouses and lace-trimmed cardigans ship in our signature pastel protection packaging featuring moisture-resistant lining and tissue wrapping. Heavy winter coats are vacuum-sealed for compact transit. Please allow 24 hours for compressed items to regain their fluffy shape upon arrival.
We cannot deliver to PO boxes, military addresses, or freight forwarding services due to frequent lost-package incidents with these destinations. For customers in countries with strict textile import regulations (e.g., Brazil), please contact us before ordering to discuss alternative shipping solutions for your kawaii fashion needs.
You'll receive a tracking number via email once your order ships. Our system provides daily updates until customs clearance, then switches to local carrier tracking. International customers should note: tracking may show "delivered" at your local customs office - this doesn't mean we've completed delivery! Your national postal service will handle final delivery.
You have 21 days from delivery date to initiate returns (extended to 30 days for international customers accounting for longer transit times). All return shipping costs are the customer's responsibility, and original shipping fees are non-refundable. Please see our separate Returns Policy for detailed instructions on sending back your items while preserving their Japanese-quality packaging.
